Frequently Asked Questions

Yes — iBrilliance shop offers free worldwide shipping on all orders with no minimum spend. We ship to the UK, US, EU, Australia, New Zealand, Canada, Asia, the Middle East, South America, and many more countries. View our full shipping policy for the complete country list.

All orders are processed within 1–4 business days after payment is confirmed. You will receive a dispatch confirmation email with tracking details once your order is on its way.

Estimated delivery times by region:

• United Kingdom: 7–12 business days
• Europe: 7–14 business days
• United States and Canada: 7–14 business days
• Australia and New Zealand: 7–14 business days
• Asia and Middle East: 6–10 business days
• Rest of World: 10–20 business days

These are estimates and may vary due to customs clearance or carrier delays.

We ship with trusted international carriers including FedEx, DHL, and UPS, depending on your location and the most efficient route available at dispatch.

Once your order is dispatched, you will receive a tracking number by email. You can also track your parcel in real time via our Track My Order page, powered by ParcelPanel. If you have not received a tracking email within 5 business days, please check your spam folder or contact us.

Customs duties and import taxes vary by country and are the responsibility of the recipient. Most personal import orders fall within duty-free thresholds, but we cannot guarantee this for every destination. We recommend checking your local customs regulations before ordering.

We offer a 30-day return window from the date of delivery. Items must be returned in their original, unworn condition with all original packaging intact. To initiate a return, please contact us at admin@ibrilliance.shop within 30 days of receiving your order.

Once we confirm your return request, refunds are initiated within 24 hours. Funds typically appear in your account within 3–5 business days depending on your bank or payment provider.

For change-of-mind or non-defective returns, the customer is responsible for return postage. If your item arrives damaged, defective, or incorrect, please contact us immediately with photos and we will arrange a full resolution at no cost to you.

Yes. Please contact us within 30 days of delivery. Subject to stock availability, we will arrange an exchange. If the desired item is unavailable, we will issue a full refund.

For hygiene reasons, earrings that have been worn cannot be returned unless faulty. Items showing signs of wear, customer-caused damage, or missing original packaging may not be eligible for a full refund.

Yes. iBrilliance shop uses genuine natural gemstones — including natural turquoise, freshwater baroque pearls, pink raw stone, green stone, and other authentic minerals. Because these are natural materials, each piece carries unique variations in colour, tone, and matrix pattern. No two pieces are identical — a hallmark of authenticity.

Our gold-plated pieces are crafted on a brass or copper alloy base and electroplated with 18K gold using a thick, multi-layer, high colour-retention process. This delivers lasting warmth and brilliance that resists tarnishing far longer than standard plating. With proper care — avoiding water, perfumes, and chemicals — your pieces will maintain their lustre for a long time.

Yes. Most earrings are fitted with 925 sterling silver ear posts, suitable for sensitive ears. The butterfly back ensures a secure, comfortable fit. Some statement pieces also feature a dual closure — both a pierced ear post and a brooch pin — so they can be worn as earrings or pinned as a brooch.

Our jewellery is handcrafted using natural materials. Slight colour variations may occur due to lighting, screen calibration, and the natural character of each stone or pearl. A size tolerance of 0.1–0.5 cm may occur due to manual measurement. These are signs of authentic, handcrafted quality — not defects.

Baroque pearls are naturally irregular, non-spherical freshwater pearls. Unlike perfectly round cultured pearls, baroque pearls form in organic, free-form shapes — each one completely unique. Their soft iridescent lustre and sculptural silhouette give them a character no synthetic stone can replicate.

Natural turquoise is a genuine mineral gemstone formed over thousands of years, prized for its vivid sky-blue colour. It carries subtle variations in tone and matrix (natural veining) that make every piece unique. Synthetic turquoise is manufactured and lacks these natural characteristics. All turquoise used by iBrilliance shop is genuine and natural.

Our jewellery sets are sold as complete sets as listed on the product page. The set contents are clearly described in the What's Included section of each listing. Individual pieces from a set are not sold separately unless listed as standalone products.

To keep your pieces looking their best:

• Avoid direct contact with water, perfumes, hairsprays, sunscreen, and harsh chemicals
• Gently wipe with a soft, dry cloth after each wear
• Store in a soft pouch or jewellery box, keeping pieces separate to prevent scratching
• Remove jewellery before bathing, swimming, exercising, or sleeping
• Apply perfume and hairspray before putting on your jewellery, not after

Turquoise is a porous stone that can absorb oils and liquids, which may alter its colour. Keep turquoise jewellery dry and away from oils, lotions, perfumes, and cleaning products. Wipe gently with a dry cloth — never use ultrasonic cleaners or steam on turquoise.

Wipe with a soft, damp cloth after wearing. Avoid contact with perfumes, acids, and harsh chemicals. Store flat in a soft pouch — never hang pearl necklaces, as the thread can stretch. Pearls should be the last thing you put on and the first thing you take off.

We strongly advise against it. Prolonged exposure to water, chlorine, salt water, and soap can damage both the natural stones and the gold plating. Always remove your jewellery before bathing, swimming, or using a hot tub.

925 sterling silver is a soft metal by nature. If an ear post becomes slightly bent, you can gently straighten it by hand with care. Do not use tools or apply excessive force, as this may cause the post to snap. If significantly damaged, please contact us.

Please contact us as soon as possible at admin@ibrilliance.shop or call +44 7456 232738. We will do our best to accommodate changes before dispatch. Once shipped, we cannot cancel, but you may return under our 30-day policy.

Yes! New customers enjoy 20% off their first purchase. Sign up to our newsletter to receive your discount code. This discount cannot be combined with other promotional offers.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout. All transactions are processed securely with SSL encryption.

Absolutely. Our store is hosted on Shopify, one of the world's most trusted e-commerce platforms. All transactions are protected by SSL encryption and we never store your payment details. Your data is handled in accordance with our Privacy Policy.

iBrilliance shop is a UK-based jewellery brand dedicated to curating natural gemstone and artisan jewellery that blends traditional craftsmanship with modern design. Our collections are designed for those who value authenticity, natural beauty, and the quiet luxury of meaningful adornment. Read our full brand story.

iBrilliance shop is based in London, United Kingdom. Our registered address is 182–184 High Street North, East Ham, London, E6 2JA. We ship worldwide from our fulfilment partners.

• Email: admin@ibrilliance.shop
• Phone: +44 7456 232738
• Hours: Monday–Friday 9am–6pm · Weekends 10am–5pm (GMT)
• Address: 182–184 High Street North, East Ham, London, E6 2JA