Refund policy


CANCEL / CHANGE YOUR ORDER

If your order has been paid and you need to change or cancel it, you must contact us within 24 hours at admin@ibrilliance.shop. We will refund your payment within 2 working days. Once your order has begun processing, it can no longer be cancelled.

EU RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you (or a third party you nominate) receive the last item of your order.

How to exercise your right of withdrawal: To exercise this right, notify us by email at admin@ibrilliance.shop with a clear statement of your decision to withdraw (e.g. a letter sent by email). You may use the model withdrawal form below, but it is not obligatory.

Effects of withdrawal: If you withdraw, we will reimburse all payments received from you, including standard delivery costs, no later than 14 days from the day we receive the returned goods. We will use the same payment method you used for the original transaction.

Return shipping costs: You are responsible for the direct cost of returning the goods. Items must be returned within 14 days of notifying us of your withdrawal.

Exceptions: The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalised
  • Sealed goods which are not suitable for return due to health or hygiene reasons, once opened

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: iBrilliance, admin@ibrilliance.shop

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

  • Ordered on: _
  • Order number: _
  • Name of consumer(s): _
  • Address of consumer(s): _
  • Signature (if paper form): _
  • Date: _

RETURNS (General)

We have a 30-day return policy for all customers. Your item must be in the same condition as received — unworn, unused, with tags, and in original packaging. Please include your receipt or order number and full name.

To start a return, contact us at admin@ibrilliance.shop. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.

Unfortunately, we cannot accept returns on sale items or gift cards.

For returns not caused by our error or product defects, customers are responsible for return shipping charges.

EXCHANGES

Return the item you have, and once accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method. Please allow time for your bank or card company to process the refund.