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We are committed to displaying and selling high-quality products in online stores and try our best to keep the actual products consistent with the photos. However, there will still be differences between the images and the physical products. We hope consumers can understand this and can buy satisfactory products in our stores.

At iBrilliance.shop, we value each and every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer. Our options range from postal shipping (standard and medium speed) to expedited shipping (fast delivery).

At iBrilliance.shop, 

We ship worldwide! We offer free standard shipping to many countries and regions. Free Worldwide Shipping — Complete Country List

Read Below Before Order:

1. Please give us a valid phone number that we can reach you at immediately.
2. We are unable to ship to Military Base or PO Boxes.
3. Please allow additional days in transit for delivery during Holidays.

SHIPPING TIME

Shipping time varies by location. These are our estimates excluding processing times. 

All orders are processed within 1-4 business days. Business days are Monday – Friday. Saturday, Sunday and Holidays are not included in shipping days.

Please note that delays may occur due to special circumstances, such as holidays or inclement weather.

 All shipping times exclude clearance/customs delays.

SHIPPING PARTNERS

• FedEx
• DHL
• UPS
• Epacket
• EMS
• SF Express

We will choose appropriate shipping methods for delivery.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

Order tracking is available online.  Enter your order number from your email and find out when your order is expected to arrive.

 LOST/MISSING PACKAGES

iBrilliance.shop is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and You will need to pay customs fees when receiving them.

CANCEL/ CHANGE YOUR ORDER

If your order has been paid and you need to change or cancel it, you must contact us within 24 hours, please send us an email at admin@ibrilliance.shop. we will refund your payment within 2 workdays.

For more than 24 hours, once your order has begun processing, it can no longer be cancelled.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or the order number and your full name.

To start a return, you can contact us at admin@ibrilliance.shop. If your return is accepted,  we will provide a return address as preferred. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at admin@ibrilliance.shop

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong items, so that we can evaluate the issue and make it right.

Returns must be received by our warehouse within 30 days of your receipt of the return address. Returns will not be accepted after 30 days.

Unfortunately, we cannot accept returns on sale items or gift cards.

For any returns and exchanges not caused by our error or product defects, customers are responsible for any return shipping charges.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In order to provide our customers with a seamless payment experience, we currently accept payment via PayPal, Credit Card Payments. However, there are instances where payments may get rejected due to various reasons. Below are some common reasons why your payment may have been rejected:

1. Not enough funds on the card to complete the transaction.It is important to ensure that there are sufficient funds available in your account to cover the cost of the transaction.

2. The card issuing bank is not trustworthy for us.In some cases, the card issuing bank may not be considered trustworthy by our payment system. If you encounter this issue, we kindly advise you to try using another credit card for the transaction.

3. CVV or card information is wrong.Users often make mistakes when typing their card information, such as the CVV or card number. It is important to double-check and ensure that the information entered is accurate.

4. Expired card.If your card has expired, the transaction will be rejected. Please make sure that your card is valid and has not expired.

We understand that encountering payment rejections can be frustrating, and we strive to assist our customers in resolving these issues as smoothly as possible. If you continue to experience payment rejections or have any further questions, please do not hesitate to reach out to our customer support team for assistance.

We appreciate your understanding and cooperation in ensuring a secure and efficient payment process for all our customers.